Data Deletion Instructions

How you can have the data Elina holds about you deleted. Last updated: 24 October 2026

Send a deletion request

1. Send an email with the subject "Data deletion request" to support@kleaps.com.
2. In the email, write the name of your business and the name of the relevant Instagram account or Facebook Page.
3. To verify that the request is yours, we contact you, if necessary, through your registered email address or phone number.

We conclude your request within 30 days at the latest and notify you by email. We delete the Instagram and Facebook access tokens, the photos and videos you sent us, the content we have prepared for you that has not yet been published, the publishing records and the comment/message records. Posts already published on your Instagram account stay on your account; you can delete them on Instagram yourself. We keep records that we are legally required to retain, such as invoices, for the legal period.

You can also remove access yourself

You can also end Elina's access to your account yourself at any time:

• Elina dashboard: app.elinasocial.com → Bağlantılar (Connections) → Bağlantıyı kaldır (Disconnect).
• Meta Business Suite (if a Facebook Page is connected): in Settings, remove Elina's access from the list of partners and connected apps.
• Facebook: in the Settings and privacy menu, remove the app under Business integrations.
• Instagram: in the Settings menu, remove the app under Apps and websites.

Once you remove access, Elina can no longer publish posts or reply to comments or messages on your account. When you remove it on Instagram or Facebook, Meta notifies us and we delete your Instagram connection, the access token, and the comment/message and publishing records. When you remove it in the Elina dashboard, the connection and the access token are deleted. If you also want the photos and videos you sent us and any other records deleted, send the email above.

For your other rights, see the Privacy Policy and KVKK Information Notice page.